Carenet Health, a global leader in tech-enabled healthcare services, proudly announces the opening of its first dedicated facility in Makati City, Philippines. This 39,000-square-foot state-of-the-art center marks a major milestone in Carenet’s growth and underscores its commitment to providing operational excellence and enhanced healthcare engagement on a global scale.

A Facility Built for a Better Tomorrow
Strategically situated in Ayala’s Circuit Corporate Center, the new Makati facility is designed to drive both exceptional employee engagement and world-class client service. Featuring over 500 seats, cutting-edge conference facilities, a custom client lounge, and wellness-focused spaces like nap rooms, game rooms and an in-center dining area, this facility prioritizes workforce satisfaction and productivity.

“Having our own dedicated center has given immense pride to our team members while allowing us to deliver operations that fully align with Carenet’s mission and values,” said Jaja Atienza, Senior Director of Operations for the Philippines.

Perched on the 17th and 18th floors, the space boasts panoramic views of Makati City and seamlessly integrates into the bustling urban landscape of residential, commercial, and retail offerings, further enhancing its prime location.

Aligned with a Rightshoring Strategy
This expansion reflects Carenet’s adoption of a strategic “rightshoring” model, which combines farshore, nearshore, and onshore operations to optimize cost efficiency and elevate service levels. The Philippines’ strong healthcare talent pool, cultural compatibility, and ability to scale quickly enables Carenet to meet the growing needs of its payer and provider clients.

“Carenet’s rightshoring strategy empowers healthcare organizations to reduce costs while enhancing patient outcomes through impactful, scalable solutions. This approach ensures operational continuity, drives efficiency, and enables us to recruit top talent who are aligned with client success,” said Christopher Rogers, Carenet Chief Operating Officer.

Empowering Healthcare Engagement Through Advanced Capabilities
From the Philippines, Carenet delivers critical healthcare engagement services to leading payers, providers, and health services organizations, utilizing advanced AI, actionable insights, and 24/7 global support models. Key capabilities of this facility include:

• 24/7 Support Operations: Around-the-clock availability ensures uninterrupted patient and member engagement.
• Client-Aligned Operations: Services such as complex scheduling, medication adherence support, and care coordination are designed to integrate seamlessly with client workflows.
• Secure and Compliant Excellence: Carenet adheres to the highest standards of cybersecurity, including HITRUST certification and HIPAA compliance, ensuring patient data stays secure and processed exclusively onshore.

With this multi-layered operational approach, clients benefit from improved operational efficiencies, lower administrative costs, and better health outcomes for their patients and members.

Continuing Our Commitment to Global Growth
Initially establishing a presence in the Philippines in 2020, Carenet’s investment in this dedicated facility signals not only confidence in the region but also the company’s long-term vision to transform healthcare ecosystems through innovation and collaboration.

“This facility represents a deeper promise to our clients and partners. By expanding globally, we’re ensuring that we remain agile and responsive to an evolving healthcare landscape while delivering meaningful outcomes,” said Rogers.